It is the responsibility of the customer to read through all the information on the Booking Confirmation and to check that all the details are correct.
To confirm a booking Creative Tours and Events (CTE) requires the requested 25% of full booking cost as a non-refundable deposit amount. Once the deposit has been received CTE will issue a booking confirmation. At this time customers are subject to the following CTE terms & conditions.
Any amendments to your booking after confirmation can only be accepted subject to availability. CTE reserves the right to charge an amendment fee for any such event. The deposit is non-refundable but can be used as credit towards a change of booking subject to availability. In the case of a medical cancellation, we may waive rebooking fees if a valid medical certificate is provided.
If you need to cancel your tour for any reason, please contact us as soon as possible. Our cancellation and refund policy is as follows:
Please note the deposit is non-refundable.
Between 0 (day of tour) and 14 days before the tour – no refund
Between 15 and 30 days before the tour – 50% of the tour price paid per person
More than 30 days before the tour – 75% of the tour price paid per person
As some tour venues require advance payment, we apply a non-refundable deposit and may charge a booking amendment fee.
CTE reserves the right to change or cancel any bookings. If we cancel a tour, we will endeavor to do one of the following: Re-book you for another date or tour (subject to availability), transfer your booking to another person, and as a last resort refund your payment.
In the event of credit card payments, CTE will charge an additional fee of 2% of the value of the booking. CTE regrets that we are unable to take payment via American Express.
If the vehicle is damaged or soiled as a result of passenger actions, a clean-up fee of a minimum of $200 will be payable and/or the full cost of the damage will be charged to the person who made the booking.
CTE requires a non-refundable deposit of 25% of the tour cost to confirm a reservation. The balance is payable in full no later than 28 days prior to the date of travel.
Should your private event with Creative Tours & Events (CTE) not run to schedule due to customer actions — for example, delays in departing, not following the guide’s instructions, or choosing to extend time at a venue — CTE reserves the right to charge an extension fee in addition to the original cost of the tour. Extension fees are charged at $120 per hour, calculated on a pro rata basis. This does not apply to delays outside the customer’s control, such as traffic or unforeseen venue circumstances.
Food and beverage cannot be consumed on CTE transport without prior approval. Should you wish to consume food and beverage on a CTE vehicle, a premium will be included in the price to cover professional cleaning costs.
Seat belts are compulsory, and CTE has the right to refuse travel if they are not worn.
Smoking is not permitted on CTE transport.
CTE has the right to terminate the charter or refuse travel to passengers who are:
CTE will always endeavour to get customers to their destinations on time, however, are not liable for delays subject to unforeseen circumstances, for example heavy road traffic or extreme weather conditions.
Our itinerary is subject to change based on venue bookings, closures, events or last-minute decisions. Whilst these changes are rare, we do reserve the right to make them, but will also ensure you receive the same inclusions.
CTE works closely with other high-quality charter services. From time to time the vehicle provided will be that of another company. Should this be the case with your booking please rest assured that all the vehicles we use meet our high safety and respectability standards.
Creative Tours gift cards and vouchers are valid for 3 years from the date of purchase, are non-refundable, not redeemable for cash, and can only be used towards tours subject to availability.
Creative Tours will make every effort to accommodate dietary requirements and allergies when advised in advance. Guests are responsible for informing us of any specific needs at the time of booking. While we liaise with venues to communicate these requirements, ultimate responsibility rests with the guest and the venue, and Creative Tours cannot be held liable in the event of an adverse reaction.
Had such a great day with Creative Tours. Was such a fun to day exploring the Sunshine Coast and Deb was amazing! Would highly recommend
Courtney HaysomThe best winery tour I’ve ever been on. Zoe was so helpful and a lot of fun. Would definitely recommend going on this tour. Huge success.
Julia JoyceWe would like to commend Heidi on an amazing job with us yesterday, we truly had the best time.
Charmaine BakerExcellent service from Jamie. Creative Tours went above and beyond to hire another vehicle to fit our group of 16 pax. This kept the group together and made a... read more
Berrick BarnesHad an absolutely fantastic time on our tour - our driver Jamie made sure it was a really relaxed day and made sure we got where we needed without feeling... read more
Amy BIt was good cup 🥤 of coffee ☕️.
William CumminsMe and my partner Natasha had a fantastic day out on the beer, wine and cheese tasting tour. With Kim as our guide and driver, showed us some hidden gems... read more
Tom CFantastic tour today with Deb. Extremely professional and knowledgeable, Deb was very accommodating as to our requirements. The food was excellent and plentiful and the tasting at Flame Tree winery... read more
Denise HemsleyHeidi was a fantastic tour host. She was knowledgable, a great driver and happily tweaked the tour to suit the groups needs. We thoroughly enjoyed every stop. Phoebe was brilliant to... read more
Megan Kingston-BurkeWe had an amazing tour with Josh from Creative Tours, showcasing some of the best of the Sunshine Coast to our visiting family from interstate. Josh planned a fantastic itinerary,... read more
Jenn Bennett-HullinWe had a blast. Our guide Mat was awesome and knew so much about the area, beers and the wines.
Matthew StoneVery fun day out for my birthday. Friendly, informative and fun guide. Great locations and plenty of grog! Everyone on the tour got into the ‘spirit’ and we all had... read more
Kevin MurphyWas absolutely fantastic didn’t have to lift a finger all day and found out heaps about wine, beer and spirits. loved the little niche areas through the beautiful hinterland that... read more
Dom HayesThe tour was great, very fun & the service was so friendly. Beautiful drive through the coast & great venues. Kim was the best! Thank you
Tara @ Rockett Finance SolutionsWhat a fantastic day! Plenty of laughs, fun and high vibes. Thankyou sooo much!
Sarah BurdonHad a terrific day out yesterday with Creative Winery Tours with Deb. The food was delicious at Bru Ha Ha and plentiful, the cheese board and wine at Flame Tree... read more
sharon holdenAdam was a great host, full bus of different people to meet and have fun with 😁
Les BowmanDid a winery, brewery and distillery tour on 3/11 Fantastic day,the guide Matthew was really informative and fun, really enjoyed it. Pretty decent value for money aswell considering you get food and... read more
Bradley NieldWe had a great time on the hinterland cheese and wine tour! Our tour guide, Jamie, was helpful, friendly and knowledgeable. The tour was well curated and there was something... read more
Erin CoxAmazing experience from the creative tours gang! Great crew on board and awesome behind the scenes tour.
Ben YoungAMAZING
Dalyn LTotal VIP experience. This was our first time wine tasting and our guide, Deb, as well as the staff at the locations we visited were so friendly and informative. It... read more
Alexis RosenederJamie was a wonderful, charismatic tour guide for our small group of 3. The 4 venues we stopped at were all fantastic and I thoroughly enjoyed this tour as my... read more
Alyssa PurseHad a great tour out with Nathan would recommend :)
Mark LuiAnother AMAZING day on the Sunshine Coast was spent touring local breweries and wineries! Our tour guide, Josh, was outstanding. His knowledge of local produce was fantastic, as was every... read more
Alison CashatHad an awesome time exploring the sunny coast hinterland with Deb.. would do it again
aaronkl81Went with a blistering hangover from the night before not knowing if I could make it through the day. Came out smiling and enjoying wine more than I ever thought... read more
Turbo LuckPicked up in the morning not far from our hotel, we tried wines, beers, spirits and cheese across the day without having to worry about driving. A wonderful custom tailored... read more
Tanya RolfeWe had our staff Christmas Party with Creative Tours this past weekend. We all had a fantastic time and can't recommend the tours highly enough. Deb was our Tour Guide for the... read more
Kelly BamptonThe Noosa Brewery tour was outstanding! Zoe was a wonderful guide, very knowledgable and flexible with pick-up and drop-off locations. Great selection of breweries, with Boiling Pot being a huge... read more
Craig Williams
