About Us

Creative Tours acknowledges the Sunshine Coast Country, home of the Kabi Kabi peoples and the Jinibara peoples, the Traditional Custodians, whose lands and waters we all now share. We recognise that these have always been places of cultural, spiritual, social and economic significance.

Creative Tours was established in 2016 with the idea of showcasing the local produce and local stories of the region.

We are a small, locally owned and operated business and pride ourselves on delivering authentic local experiences and tours that focus on local food and produce including local farms and restaurants, wineries, distilleries, breweries, cheese, coffee roasters and scenic tours.

Join us behind the scenes to meet the local growers and producers of the amazing food and produce that the Sunshine Coast, Noosa and Hinterland have to offer. We proudly support local farmers and producers and encourage guests to buy local!

Our small, personalised tours take you to explore the hidden gems of the local region in a private or shared group in a modern, air conditioned vehicles.

We specialise in creating unique itineraries and custom tours. Contact us so we can create amazing local experiences and memories to suit your group.

Award Winning Experiences

2023 – GOLD Excellence inf Food Tourism
2023 – GOLD Tours & Transport
2023 – GOLD Experiences – Sunshine Coast Business Awards
2022 – GOLD Excellence in Food Tourism
2022 – GOLD Experiences – Sunshine Coast Business Awards

Supporting the Community

We proudly support the following charities and groups who support our local community.

Memberships

Accessible Tourism Sunshine Coast

We are currenlty working with the following organisations to ensure we can offer accessible options to as many guests as possible. This includes updating our website and tour itineraries.

Thanks to the below organisastions for assisting us on our accessible journey
*Spinal Life
*Vacayit
*Untitled

Sustainable Tourism Sunshine Coast

We strive to lessen the environmental impact of our business, while at the same time increase social and economic benefits to our community.

Participating in the Reforest / Visit Sunshine Coast campaign – through this campaign we have calculated our CO2 footprint (30t per annum). This will guide our future environmental planning to reduce this amount through planting trees locally through the Reforest platform.
This CO2 trip calculator is shared with guests when they book so they can also calculate and offset their travel.
Prioritising use of sustainable products and purchasing from environmentally responsible businesses and local businesses wherever possible.
Partnerships with environmentally focused local businesses
Email confirmations with no paper ticket printed (noted on confirmation)
Fleet – vehicles are maintained and regularly serviced as per the manufacturer’s recommendations.
Removal of all single use plastic items – customers encouraged to bring their own water bottles instead of supplying single use.
Staff issued re-useable coffee cups and water bottles
Sustainable Tourism accreditation through the Quality Tourism Framework.

Privacy Policy

Creative Tours is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone by email, via our website www.creativetours.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Creative Tours will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.